Workforce Management Resources & Guides

Report

Digital excellence in care for working age adults

Digital excellence in care for working age adults is a sector-led framework setting out what good digital care should look like and how the sector can move beyond simply replacing ...

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Report

Understanding AI, Sona's guide for hospitality operators

From demand forecasting to automated scheduling, AI is reshaping how hospitality operators protect margins and service quality. This guide cuts through the noise and shows you ...

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Report

Workforce AI, explained for Retail

Workforce AI promises a lot, but what does it actually do for retail? This guide breaks down the technology in plain terms, so you can figure out where it fits, what to ...

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Report

Sona and Pineapple present: Hospitality People Insights Report H2/2025

High staff churn is costing Hospitality brands their biggest revenue moments.

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Report

Adult social care insights: workforce stability, digital impact and financial confidence

Download the report to understand the workforce, operational, and financial pressures shaping adult social care today.

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Report

Sona x KAM: People & productivity insights

Developed in partnership between Sona and KAM Insight, this exclusive research shines a light on the real impact of inefficient processes and outdated technology across the UK ...

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Report

Sona and Pineapple present: Hospitality People Insights Report H1/2025

This first-of-its-kind benchmark report, based on data from over 35,000 employees, reveals what’s really driving retention and performance in Hospitality.

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Report

Productivity is a boardroom issue: Reclaiming your P&L

Hospitality boards are rethinking productivity—not just as cost-cutting, but as a driver of growth, guest satisfaction, and team engagement.

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Ebook

The Hospitality operator's simple guide to understanding Agentic AI

A plain-English field guide to the next leap in workforce tech for the Hospitality sector.

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Ebook

AI in Hospitality: A Pulse Check for the post-budget economy

Exploring Hospitality leaders' 2025 outlook, with a focus on how they're navigating current challenges and the accelerated adoption of AI.

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Report

How Care providers will balance labour costs after April 1st

Download the guide to learn how Social Care operators are embracing modern cost reduction levers that don't impact care quality or employee satisfaction post April 1st.

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Report

The impact of Artificial Intelligence in Hospitality

Boards across the Hospitality sector already acknowledge the game-changing potential of AI as a tool to elevate the guest experience and streamline staffing.

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Infosheet

Strategic KPIs for Social Care 2025

Reveal the metrics care leaders will track in 2025...

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Infosheet

How top Social Care leaders are purchasing tech in 2025

This infosheet is packed with practical insights to drive high-quality, low-regret WFM purchases.

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Report

AI: The People Equation

In collaboration with Peach 20/20, here are the top insights on how Hospitality operators are driving productivity with AI in 2025.

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Report

The Big Opportunity (Special AI Edition)

Sona’s most recent 1,000 person survey delved into the motivations of both leavers and joiners to the sector.

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Report

AI in Hospitality

Ben, our CTO, will walk you through Sona's AI features designed specifically for large Hospitality providers.

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Report

The Big Opportunity (Part 1)

What motivates the next generation of Care professionals to stay in the sector?

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Care

Social Care tech map

Find out if your tech supports your business goals!

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Hospitality

Hotel tech map

How to invest in management solutions that pay for themselves.

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Report

Rethinking your team app experience to drive performance

This report provides insights into the impact of employee apps on retention, productivity and work culture.

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Ebook

AI in Social Care 2024

Our Head of Product Richard demystifies AI's impact on large Care providers.

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Ebook

How to invest in Social Care solutions that pay for themselves

Leaders in large organisations will find many options when it comes to buying new tech...

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Report

The top staff benefits that drive revenue

30% of respondents plan to leave in the next 12 months, costing 1000+ employee organisations £1.6m on average.

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Infosheet

INFOSHEET: Quarterly HR check-in

Over the first quarter of 2024, we surveyed an exclusive set of senior HR and Recruitment leaders across Care organisations - learn more in this infosheet.

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Infosheet

INFOSHEET: Top 6 insights to improve the Hotel employee experience

Discover why Hotel employees are leaving the sector, where they're going, and how to win them back.

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Report

The Big Reshuffle (Part 2)

This report continues the conversation started in Part 1, and offers practical insights and solutions that help leadership take action and implement relevant changes by focusing ...

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Report

Mapping the Hospitality Exit

This report looks at the trends seen in the last year, and highlights how Hospitality organisations can improve recruitment and retention in order to deliver an exceptional ...

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Ebook

Beyond Job Boards

A resource to help you expand your recruitment strategy beyond the tried and tested, and share ten ways you can reach more applicants and fill your open roles.

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Report

The Big Reshuffle (Part 1)

This report looks at the trends seen in the last year, the meaningful changes compared to 2022, and highlights how Social Care organisations can improve recruitment and retention, ...

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Ebook

How do Hospitality operators gain a competitive advantage?

These practical strategies will help your hospitality organisation gain a competitive edge by boosting sales per labour hour (SPLH).

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Infosheet

KPI Cheat Sheet (Social Care)

Sona's KPI Cheat Sheet is designed to provide clear metrics to track progress and make informed decisions specifically within the Care industry.

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Ebook

15 top employee retention tactics for Social Care

Our latest report provides 15 practical ways to boost team morale with proven examples from across the sector.

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Ebook

Digital Investment in Social Care

We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months - and you can access the results right here.

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Care

Communications style quiz

Take our bespoke quiz, designed to help you understand your communication style and provide tips to improve your communication with others.

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Care

Free employee rota template

Balance employee shifts, overtime, contracted hours and payroll in one free downloadable Excel rota template or Google sheet.

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Ebook

Appreciation Matters

Our survey of 500 UK Health & Social Care employees highlights both the pivotal role of recognition in improving retention rates and the urgent need to address a perceived lack of ...

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Report

Flex Appeal

We surveyed 750 UK care sector employees to understand their attitudes towards flexible working and what these mean for providers looking to increase their ‘flex appeal’.

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Report

The Big Exit Interview 2022

1 in every 10 Health and Social Care workers could leave the sector this year. This represents an opportunity for care organisations to rethink how they support, engage and ...

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Report

Rethinking Retention

We surveyed 750 UK-based employees in the care sector to find out how they feel about their current work situations and what matters most to them when making job decisions.

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Resources

Sona and Pineapple present: Hospitality People Insights Report H1/2026

All Resources

Digital excellence in care for working age adults

Understanding AI, Sona's guide for hospitality operators

Workforce AI, explained for Retail

Sona and Pineapple present: Hospitality People Insights Report H2/2025

Adult social care insights: workforce stability, digital impact and financial confidence

Sona x KAM: People & productivity insights

Sona and Pineapple present: Hospitality People Insights Report H1/2025

Productivity is a boardroom issue: Reclaiming your P&L

The Hospitality operator's simple guide to understanding Agentic AI

AI in Hospitality: A Pulse Check for the post-budget economy

How Care providers will balance labour costs after April 1st

The impact of Artificial Intelligence in Hospitality

Strategic KPIs for Social Care 2025

How top Social Care leaders are purchasing tech in 2025

AI: The People Equation

The Big Opportunity (Special AI Edition)

AI in Hospitality

The Big Opportunity (Part 1)

Social Care tech map

Hotel tech map

Rethinking your team app experience to drive performance

AI in Social Care 2024

How to invest in Social Care solutions that pay for themselves

The top staff benefits that drive revenue

INFOSHEET: Quarterly HR check-in

INFOSHEET: Top 6 insights to improve the Hotel employee experience

The Big Reshuffle (Part 2)

Mapping the Hospitality Exit

Beyond Job Boards

The Big Reshuffle (Part 1)

How do Hospitality operators gain a competitive advantage?

KPI Cheat Sheet (Social Care)

15 top employee retention tactics for Social Care

Digital Investment in Social Care

Communications style quiz

Free employee rota template

Appreciation Matters

Flex Appeal

The Big Exit Interview 2022

Rethinking Retention

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