Sona and Pineapple present: Hospitality People Insights Report H1/2026
Keep your GM, keep your team: the data behind hospitality's biggest retention lever
New analysis from Pineapple, in partnership with Sona, shows UK hospitality turning a corner: turnover is down, engagement is up, and management vacancies are shrinking. But one factor still decides who benefits most: how long you keep your General Manager and Head Chef in post.
Inside the H1 2026 Insight Report:
- The single leadership metric that predicts team turnover better than anything else
- Why hiring a replacement GM doesn't undo the damage of losing one, and what actually does
- The pay tier that unlocks the biggest jump in retention, and the ROI case to bring to finance
- Why the eNPS score is the wrong thing to watch, and what to track instead
- The unexpected link between kitchen turnover and your Google rating
📊 Download the full report for the complete data and analysis, or grab the short summary for the headline findings and recommendations.