A sub-processor is a third party data processor that has or will potentially have access to process data that may contain personal data from a data controller.
Sona uses certain sub-processors to achieve the service level we commit to providing to our customers.
| Sub-processor | Data storage location | Purpose |
|---|---|---|
| Amazon Web Services (AWS) | EEA | Hosting Provider |
| Amplitude | EEA | Analytics |
| Anthropic | USA | LLM Provider |
| Atlassian | USA | Product & Ticket Management |
| Caxton Payments Limited | EEA | Faster Payments |
| Clickhouse, Inc. | EEA | Metrics Analytics |
| E2B | USA | Code Execution |
| ElevenLabs | USA | AI Voice Agent |
| Fivetran | UK | Data Warehousing and Reporting (Legacy) |
| GitHub | USA | Code Hosting |
| Google Analytics | EEA | Web Analytics |
| Google Cloud Platform | UK | Hosting Provider |
| Google Workspaces | EEA | Office Productivity |
| Linear | USA | Product Management (Legacy) |
| Mandrill (Mailchimp) | USA | Email Tool |
| Metabase | USA | Business Intelligence and Dashboard Creation |
| Microsoft | EEA | Office Productivity |
| N8N | EEA | Workflow Automation Tool |
| OpenAI | USA | LLM Provider |
| Paygate | UK | BACS Payments |
| Planhat | EEA | CRM |
| Sendgrid | USA | Email Tool |
| Shape | UK | Payroll Software |
| Slack | EEA | Messaging Platform |
| Stream Inc | EEA | Sona app (Chat Functionality) |
| Twilio | USA | SMS Relay (Two-Factor Authentication) |
| Typeform | EEA | Form Creator (Legacy) |
| WizRocket (CleverTap) | EEA | Workflow Trigger - App Notifications |
| Zendesk | EEA | Messaging Service for Customer Support |