A sub-processor is a third party data processor that has or will potentially have access to process data that may contain personal data from a data controller.
Sona uses certain sub-processors to achieve the service level we commit to providing to our customers.
| Sub-processor | Data storage location | Purpose |
|---|---|---|
| Amazon Web Services (AWS) | EEA | Data hosting |
| Amplitude | USA | Analytics |
| Anthropic | USA | AI tool |
| DBT | USA | Data warehousing and reporting processor |
| ElevenLabs | USA | AI voice agent provider |
| Fivetran | UK | Data warehousing and reporting processor |
| GitHub | USA | Code hosting |
| Google Analytics | EEA | Web analytics service |
| Google Cloud Platform | UK | App infrastructure |
| Google Workspaces | EEA | Office productivity and storage services |
| HubSpot | EEA | CRM |
| Linear | USA | Product management tool |
| Mandrill (Mailchimp) | USA | Email tool |
| Metabase | USA | Business intelligence and dashboard creation |
| Microsoft | EEA | Office productivity tools |
| N8N | EEA | Secure and AI-native workflow automation tool |
| New Relic Inc | EEA | Stack analytics solutions provider |
| OpenAI | USA | Automating business processes |
| Paygate | UK | BACS payments provider |
| Planhat | EEA | CRM tool |
| Sendgrid | USA | Email tool |
| Shape | UK | Payroll software provider |
| Slack | EEA | Messaging and comms |
| Stream Inc | EEA | Sona app functionality |
| Twilio | USA | SMS relay service |
| Typeform | EEA | Form creator |
| WizRocket (CleverTap) | EEA | App engagement and user retention |
| Zendesk | EEA | Messaging service for customer support |