News, research and insights from the world of frontline work — expert perspectives on workforce management, AI innovation, and operational excellence.
We recently brought together a group of senior hospitality leaders for a closed-door workshop in London. No demos. No sales pitches.
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This year has been a pivotal year for AI developments and it's evident the technology is deepening its role in hospitality, as the Business Confidence.
Sona’s VP of Hospitality breaks down what Agentic AI really means for hospitality beyond the buzzwords and headlines.
Across the sector, teams are losing time, patience, and motivation because of outdated, disconnected, or inefficient processes.
The Budget confirms what operators have been feeling for months: labour costs are rising, tax burdens are heavier, and consumer confidence is shaky.
Soaring costs of doing business and pressure on guests’ spending have pushed hospitality leaders’ optimism down to a five-year low, the latest Business.
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