News, research and insights from the world of frontline work — expert perspectives on workforce management, AI innovation, and operational excellence.
We recently brought together a group of senior hospitality leaders for a closed-door workshop in London. No demos. No sales pitches. Just an honest conversation about what's ...
.png)
This year has been a pivotal year for AI developments and it's evident the technology is deepening its role in hospitality, as the Business Confidence Survey from CGA by NIQ and ...
Sona’s VP of Hospitality breaks down what Agentic AI really means for hospitality beyond the buzzwords and headlines. Paul dives into how Agentic AI is creating impact and why the ...
Across the sector, teams are losing time, patience, and motivation because of outdated, disconnected, or inefficient processes. And while the conversation often focuses on guest ...
The Budget confirms what operators have been feeling for months: labour costs are rising, tax burdens are heavier, and consumer confidence is shaky.
Soaring costs of doing business and pressure on guests’ spending have pushed hospitality leaders’ optimism down to a five-year low, the latest Business Confidence Survey from CGA ...
Get the latest insights on workforce management, AI innovation, and industry trends delivered to your inbox.
.svg)
.svg)
