The Challenge
As Liaise grew, fragmented systems meant commissioned vs delivered hours weren't being matched, costing the business up to 2% of revenue. HR teams spent 40+ hours a week on admin, agency costs had reached 20%, and shift cover required hours of phone calls.
“I've implemented Sona twice now. I'd do it a third time. There is nothing else out there that offers what Sona offers.”
The Solution
Liaise implemented Sona to match commissioned vs delivered hours in real time, automate HR admin, and enable instant shift filling via the app. Liaise integrated with Wagestream, to make sure their workforce has real-time access to their salary.
| Before Sona | After Sona |
|---|---|
| No visibility into commissioned vs. delivered hours | Weekly reporting on hours variance by site — £1m saved |
| Agency costs at ~20% of staffing budget | Agency costs reduced to less than 5% |
| 40+ hours per week spent on HR admin | 40 hours per week saved through integrated HR & scheduling |
The platform eliminated the guesswork and manual processes that had cost Liaise up to 2% of their annual revenue, giving managers real-time visibility into commissioned vs delivered hours and freeing up time to focus on care.
The Results
Within the first year of going live, Liaise achieved:
- £1m saved per year through better hours visibility
- 40 hours per week saved in HR admin
- Agency costs cut from 20% to under 5%
- Rotas planned 6 months in advance
“Before, we used to spend hours just trying to cover a shift. Now, we post it in Sona and someone picks it up. We’ve gone from spending four hours on the phone to going out for a bike ride or bowling instead.”
