The Challenge
With multiple UK locations, PAUL's managers were spending too much time on scheduling and admin at their desks, rather than on the shop floor delivering customer experience.
“We honestly couldn’t be happier ... Things are more streamlined and we’re spending far less time chasing and more time on the customer experience.”
The Solution
PAUL UK implemented Sona to simplify and standardise scheduling across all their UK locations, giving managers consistent tools and better visibility across the business. With less time spent on admin and fewer daily interruptions, managers moved from the computer to the shop floor, spending more time with customers and delivering a better experience for both staff and guests.
| Before Sona | After Sona |
|---|---|
| Managers spending countless hours chasing errors across disconnected systems | Managers reclaim time on the shop floor with customers and staff |
| Rotas requiring notice boards due to constant changes and lack of visibility | 100% app adoption with real-time clarity and simpler communication |
| Operational firefighting during peak trading periods | Operational confidence going into Christmas with smoother, streamlined workflows |
With consistent scheduling tools rolled out across all sites, managers spent less time chasing errors and firefighting rotas, and more time delivering the customer experience PAUL is known for.
“Managers are spending less time on the computer. That's time they're spending now with the customer.”
The Results
Since going live, PAUL UK achieved:
- 100% app adoption across all locations
- Managers reclaiming significant time previously lost to admin and scheduling
- Operational confidence going into peak trading periods like Christmas
- Real-time rota visibility replacing notice boards and constant manual updates
